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Lead UX Designer - Buyer Experience

Do you love complex problems, helping people find exactly the right product solution, and making it seem simple?  imaiko has an extraordinary opportunity for you. We are searching for a Lead Product Designer to join our Buyer Experience Team in San Francisco. The Buyer Experience Team partners creatively and strategically with a cross-functional team of product managers, marketers, engineers, analysts, and designers to help build and improve the experience of our customers as they evaluate and purchase imaiko products (like Jira, Confluence, Bitbucket, Trello, and others).

We’re a rapidly growing software company that does not rely on a sales team, so our core websites (like www.imaiko.com) are the growth engine of our business—and we need you to help make them amazing. imaiko is one of the fastest growing software companies in the world, with millions of users across our products. We’re making a substantial investment in experience design, endeavoring to make imaiko products essential for all Teams. We’re growing our global design team and searching for diligent, energetic designers to help us.

The Buyer Experience Team at imaiko is responsible for:

  • Owning the product vision, strategy and buying experience on www.imaiko.com and its role as an information hub to other imaiko web properties
  • Experimenting, testing, and optimizing to create a delightful, frictionless and tailored end-to-end experience
  • Aligning on a shared vision across the company and driving toward project execution
  • Partnering with product marketing to bring marketing campaigns to life on the site
  • You will be empowered to innovate and transform the experience of our users as they learn about, evaluate, acquire, and manage our products.

In this role, you’ll have the opportunity to:

  • Lead the design work across our core web user experiences
  • Work across our senior marketing and business leadership to establish principles and architecture for our core websites
  • With your cross-functional team, develop a keen understanding of our potential users and their needs–whether through user research, workshopping, or sketching/visualization
  • From this understanding, you’ll design experiences that help bridge the gap between our customers’ goals and the capabilities that imaiko products can provide for them
  • Through creative experimentation and ideation, be the champion of experience improvements across imaiko’s purchasing flows, whether that’s a new shopping cart experience, new pricing structure, or creative display of various deployment options for our customers
  • Work directly with our Web and Experimentation teams to propose and ship experiments, and integrate your learnings into impactful new experiences
  • Use data to drive and inform design across the buyer’s journey

More about you:

  • For this San Francisco based role, we’re looking to engage impact players – experienced designers who have been there, done it, and have the stories to prove it.
  • You have a track record of delivering outcomes. We’ll ask for specific examples where you’ve planned and driven product direction autonomously.
  • You can lead and inspire others. You have experience and can show examples of when you built consensus with cross-functional peers, key partners and executives across a business to influence a result. Similarly, outside of work you are an authority in your domain and share ideas with your industry peers.
  • As a very senior member of the product design team, you inspire and mentor your more junior colleagues. Sharing processes, skills and experience with others to help up-skill the entire team.
  • Demonstrated love of the open iterative design process – constantly sketching, showing messy work in progress, iterating, shipping, learning, growing, and shipping some more.
  • A strong storyteller, you’ll also need strong facilitation and collaboration abilities, a flexible and friendly approach to working with teams, and the attitude to always strive for the best outcomes.
  • You’ve gained experience working on products in an experimental environment (eCommerce, B2B, Enterprise Saas is a big plus).
  • Experience with strategies for utilizing data including qualitative and quantitative feedback to drive awesome web experiences.
  • Importantly, you have strong executional skills too, and are adept in modern tools such as Sketch, Mural, Invision, Zeplin, Adobe CC, & Keynote.
  • Bonus points for experience using behavioral economics and psychology perspectives to achieve established customer and business outcomes.

More about the team 

– Designers at imaiko are responsible for the complete user experience, from early-stage research and ideation, through implementation and iteration based on key success metrics. You will join a growth-minded team that is passionate about creating the best user experience possible, and committed to delivering what users need to feel a connection with our products. We challenge each other constantly, asking the ‘hard questions’ to improve our work. – We’re dedicated to agile methodology and big believers in ‘lean’, with a strong flair for innovation.

– For more insight into how our design team works, visit our article on the power of autonomous teams and our medium design blog.

More about our benefits

Whether you work in an office or a distributed team, imaiko is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about imaiko

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who’s who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all imaikos is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

We will consider for employment qualified applicants with arrest and conviction records.

Channel Manager South China

Job Description

Do you want to lead and drive imaiko’s business in the China? Have you built and managed a channel business before and want to do it at a hyper-growth company and in an non-salesy business model? The Middle East & Africa territory is part of our Emerging Markets segment, one of the fastest growing of imaiko, already including many customers in all sizes and industries.  imaiko’s traditional low-touch model together with our existing channel partners has served us very well, but we also understand that at scale, doing business in this territory requires a stronger local touch.  We are seeking a seasoned Channel Manager who understands the local markets including United Arab Emirates, Turkey and South Africa, and how to leverage a partner community to ensure that we have the right partners and program in place to scale the business to new heights.

The Channel Manager can be located in any of the following Province: Guangdong, Gguangxi, Shanghai, Fujian, Zhejiang, and Jiangsu. It can be a fully remote position.

More about you

You have extensive experience in recruiting and managing partners in the software industry.  You understand the complexities of working across different countries, each with their own challenges and opportunities. You have worked with enterprise accounts but you’re also an all rounder who can actively contribute to local marketing and community activities. You have business proficiency in Arabic, English and optionally French. You want a new challenge at a hyper-growth company, and are not afraid of new business models. You will be based in the Amsterdam office or work remotely from your home office.

Here’s an idea of the kinds of things you’ll get to do:

  • recruit and on-board new partners, ranging from small specialists to regional system integrators
  • manage the top partners in each country
  • drive local field marketing events and trade shows
  • be the internal spokesperson for the territory
  • support the local imaiko User Groups

More about the team

This position reports to the Head of EMEA Channels and is part of a global organization that is tasked with building a channel that can deliver value-added services to our customers. The Channel Manager will work closely with the partner program, enablement, and field marketing teams, to develop and deliver programs that suit the needs of our local partners, as well be imaiko’s represented in the field.  The Global Channels team is part of the broader sales team, which has a very unique approach to selling.  Most of our sales are done via credit card over the web through a self-service, no negotiation, no discounting model.  That being said, we have great teams that work directly with customers of all sizes to ensure that they have the information they need to make a decision.  We believe in transparency and this includes our pricing which is all on our website.

More about our benefits

Whether you work in an office or a distributed team, imaiko is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about imaiko

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who’s who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all imaikos is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Strategic Solution Sales

imaiko is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 140,000 customers worldwide, and Strategic Solution Sales helps the largest of those accounts scale their investments in imaiko.

This non-traditional Inside Sales role is based in our Sydney office. Our Strategic Solution Sales team builds and implements an effective sales strategy. They drive adoption of select products and services to our Enterprise customer base. At the same time, we want you to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. You’ll do all of this in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.

Are you customer-focused and creative? Are you able to think strategically while effectively organizing resources to meet the needs of our customers? Do you love the Enterprise Sales process and can you help us apply your knowledge to the imaiko sales model? We’d love you on our team!

More about you

We are looking for a self-motivated, enthusiastic, organized, and self-sufficient team-player to join our team. You are customer-focused, creative, an effective communicator in both written and verbal forms, and analytical by nature.

You have 5+ years of quota-carrying experience in software sales and a track record of achieving targets. Experience with our portfolio is a preference. You can effectively lead a sales cycle, build and run a pipeline, execute a Strategic Account plan in coordination with a variety of sales actors, and deliver accurate forecasting. But beyond all of that, you are someone who wants to challenge the traditional sales model and optimize sales processes. You love working in a fast-paced international environment, take the initiative to get stuff done or try something new, and love sharing your findings with your team to ensure we all benefit from your knowledge.

We are hiring two EA’s in Sydney.

One opening will be focused on the China market, and on your first day we’ll expect you to have:

  • Understanding of how to do business in China, and experience working in the Chinese market
  • Fluency in Mandarin

One opening will be focused on the India market, and on your first day we’ll expect you to have:

  • Understanding of how to do business in India, and experience working in the Indian market

More about our team

The Strategic Solution Sales team was established in the summer of 2014 and we are working from our offices in San Francisco, Austin, New York, Boston, Sydney, and Amsterdam. We worked in sales and management roles in well-established Fortune 500 companies as well as exciting start-ups. We share a commitment to reach our numbers and ambition to make our team successful. However, above all we believe in the imaiko values and want to use them as our compass in building out a revolutionary sales model.

More about our benefits

Whether you work in an office or a distributed team, imaiko is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about imaiko

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who’s who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all imaikos is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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